The tour includes all costs, such as admission tickets, food and drinks, accommodations (hotels or homestays, depending on your preference), transportation between destinations, and tour guides. The specific information is included in the schedule we have sent.

The current tour price doesn't include the flight ticket. However, we can help you book it at a special rate. You may select a package that includes the flight price if needed.

You can change a few parts of the schedule as you wish, but this depends on the ability to adjust at each destination. We will help you with the changes if possible.

The weather at the destinations is generally stable during travel, but if you want more accurate information, we advise you to check the forecast a few days before the start. In addition, we will provide some suggestions about what you should bring along on the day the tour begins.

Yes, we have the greeting service at the airport. You only need to provide your flight information, and our staff will be waiting for you at the airport with a name board.

Lily's Travel is proud to have more than 20 years of experience in the travel field, and we have served thousands of foreign and domestic tourists. We not only understand our client's needs and desires, but we also know how to optimize trips to provide a perfect tourism experience. The 5-star ratings from our customers on prestige platforms, such as Google and TripAdvisor, are the clearest examples of the quality of our services.

Lily's Travel brings personalized tourism services, which are completely different from other casual tours. We not only hold tours but also listen to your wishes and hobbies to create unique and exclusive journeys. From fancy experiences like the Ha Long Bay yacht to joining the local people's life. We ensure that you will have a wonderful and unforgettable vacation.

We understand that peace of mind is a primary concern when traveling. Therefore, Lily's Travel provides 24/7 client support through our hotline and email. Any problems or questions you have will be resolved quickly and professionally, allowing you to enjoy a smooth journey from booking until departure.

Of course! At Lily's Travel, we understand that each client has their own needs and preferences. We will work closely with you to design a completely personalized schedule, from selecting attractions and transportation to arranging special activities. This way, you can enjoy a highly personalized journey and experience whatever you dream of.

Lily's Travel always takes exceptional care of families. We offer many attractive packages tailored for families, including complimentary activities for children, internal tours within the main itinerary, souvenirs, and activities for parents to bring family members closer together. We always focus on creating enjoyable, meaningful, and safe experiences for the entire family.

Yes! Every Lily's Travel tour includes comprehensive travel insurance. This protects you from unexpected risks and ensures optimal safety throughout the journey. The insurance covers medical expenses, cancellations, and other features depending on your specific requirements.

We understand that sudden situations may arise that could require you to change your plans. Lily's Travel offers a flexible cancellation/change policy, depending on the specific conditions of each tour. We will support you as much as possible to ensure that you can adjust your schedule easily and without trouble.

Our tour guides not only have deep insight into the destinations but are also well-trained in client care skills. They are fluent in multiple languages, always enthusiastic and friendly, and aim to provide you with a fulfilling experience, from culture and history to local cuisine. Our tour guides are not just navigators but also reliable companions.

We always care about our clients' special dietary needs. Whether you are vegetarian, have food allergies, or follow a specific diet, we will work with our service providers to ensure that you enjoy the most delicious and suitable meals throughout the trip.

Lily's Travel serves tourists from all around the world. We have consultant staff who are fluent in multiple languages, such as English, French, and Spanish and are always willing to provide you with continuous support from booking to departure.

Yes, we are proud to provide high-class tours with luxurious services, ranging from 5-star hotels and private yachts to exclusive experiences, such as flying over Ha Long Bay or participating in cooking classes at renowned resorts. These tours are specifically designed for those who seek the utmost comfort and luxury.

Lily's Travel always prioritizes service quality. With thousands of positive reviews from clients on reliable rating platforms, we are committed to providing wonderful experiences and professional services. We also maintain long-term relationships with local co-operators to ensure the highest quality for each trip.

We offer a variety of flexible payment methods, such as credit cards (Visa, MasterCard), bank transfers, and popular e-wallets. These options make the payment process easier and more convenient for you, while ensuring it remains safe and confidential.

We have experience in organizing tours for small groups as well as larger ones, including extended families, companies, and groups of friends. We will customize the schedule, transportation, and activities to fit your group's needs, ensuring that each member has engaging and interesting experiences.

We understand that flexibility and safety are key considerations for family tours, especially when children are involved. Lily's Travel offers tours with interesting and educational activities for young children, from visiting museums to engaging in farming or handicraft activities. We also select hotels and restaurants that provide elegance and comfort, ensuring they are suitable for your family.

We provide tour guides who are fluent in English and other languages. With their support, you will have a smooth and understandable journey.

Yes, Lily's Travel not only offers domestic tours but also provides combined tours between Vietnam and neighboring countries, such as Cambodia, Laos, and Thailand. This gives you a chance to explore diverse cultures and landscapes, all at once.

Visa requirements depend on your nationality. Lily's Travel will provide specific details and assist you with the application process if necessary. We also offer a 'visa on arrival' service for many countries to make entry easier.

Customer safety is always our priority. We only partner with trusted service providers and ensure that vehicles, hotels, and activities are thoroughly checked for safety. Additionally, all the trips are entwined with travel insurance to make you always feel calm.

You can book through many different channels, either directly on our website, our fan page, or phone call.